Our Carpet Cleaning Process
Every carpet cleaning job we have the pleasure of cleaning is unique and requires a process that we have spent years creating to achieve amazing results. No matter if we're restoring your carpet or if we're cleaning for regularly maintenance. All of our cleaning solutions are family and pet safe.
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When we first arrive we will walk through the areas you're wanting cleaned. At this time we'll ask you some questions and we want to answer any and all of your own questions as well. If you have any concerns or if there are areas that you believe need special attention please let us know. We want you to be absolutely thrilled with your cleaning. If there are any spots or stains that we're aware this would be a great time to let us know what those spots are so we can take care of them. During our carpet cleaning inspection, we will make sure you know the price before we start, and we'll never use any high pressure sales or bait and switch tactics.
We kindly ask that you keep any children or pets away from our cleaning equipment, hoses, and tools.
We recommend that you vacuum before we arrive but if you're unable to not a problem - we'll vacuum the carpet first before we begin the wet cleaning process. Vacuuming regularly helps to remove the dry abrasive soils that wear down your carpet. Vacuuming is a first step because we want to remove as much dry soil as possible so that our safe cleaning solutions can focus on breaking up the soils that have bonded to the carpet fibers.
Next, we will spot treat any tough spots or stains using our powerful yet safe spotting agents. We have great success removing spots like pop/soda spills, grease, oil, paint, koolaid, wine, and other common carpet dribbles. Next, we'll mix up our carpet cleaning solution uniquely for your carpet cleaning needs and apply it to the walk ways and traffic areas of the carpet.
Note: If you've used any products that you've bought at the store to attempt to remove any spots or stains, please make your technician aware of that. It can change how we approach the spot or stain to ensure we do not damage the carpet!
Residential Carpet Cleaning
Our fourth carpet cleaning step is rinsing and cleaning the carpet using our powerful truck mounted equipment. Our carpet cleaning machine produces water temperature of 200-230 degrees and is great for removing stubborn soil but also helping to sanitize the carpet. Our cleaning tool immediate extracts the broken up soil and cleaning solution and sends it to a holding tank in our van/truck. We do extra extraction or dry strokes to remove as much soil and moisture for the carpet.
Commercial Carpet Cleaning
For our commercial carpet cleaning clients, we do offer steam cleaning / hot water extraction but we also offer low moisture cleaning. Low moisture carpet cleaning is great because it dries in 1-2 hours and our equipment allows us to keep your building securing while we're cleaning. It is quiet and can even be used during business hours to clean common areas if needed.
After the steam cleaning step, we have small carpet drying fans that we can place in the areas that we've cleaned. These carpet drying fans significantly improve the drying time so that you can use your carpet again more quickly. Until the carpet has completely dried, we recommend you take caution when walking from damp carpet to hard surfaces like tile or wood as it may be slippery.
We use a carpet protector that is similar to Scotchgard™ that helps to keep your carpet cleaner for longer. It helps your vacuuming to more efficient as it helps to prevent the soils from bonding to the carpet making it easier for the vacuum to remove. Our carpet protector helps liquid spots and spills from penetrating the dye sites in the carpet and creating a permanent stain. After we apply it, we will groom the carpet to massage the product into the carpet fibers.
Carpet protection is completely optional and is an add-on service and if you do not have it applied we will still groom the carpet to help the fibers stand back up so that they'll dry more quickly.
Other Cleaning Services
- Dining Room Chairs
Tile & Grout Cleaning
Hardwood Floor Cleaning
Pet Odor & Stain Removal
Pets such as dogs and cats are great companions. They're friendly, cuddly, and lovable. Unfortunate, they're not always loving to our carpet and rugs - but that is where we come in. Our pet odor removal process deals with removing the odors at the molecular level. We have a special light that allows us to detect where these accidents may be so that we can put together a solution to fix the problem. Pet accidents are very common and we offer two processes for odor removal depending on your situation.
Topical Odor Treatment
This process is great for 1 or 2 small accidents where we can apply our topical urine removal product that will break down the issue at the molecular level and use our sub surface extraction tool to flush it out of the carpet. This process also works wonders for fecal or vomit accidents as well.
Restorative Odor Treatment
This process is recommended where your furry loved has been a repeat offender and has multiple accidents or they've favored a particular area. During this process we disengage the carpet, pull it back, and remove the padding. Next, we clean and seal the subfloor and then treat both the backing and face yarns of the carpet. Finally, we re-install new padding and reinstall the carpet.
Note: When dealing with pet odors, sometimes there is a need to remove and replace baseboards or other materials to complete remove the odor. Many pets like to try to hide their naughty messes and will choose somewhere near a wall.
Repair & Restretching
If your carpet is getting a bit older or has stains that seem permanent, don’t give up on it just yet. Our customers are routinely astonished when we repair their carpet to a like-new condition, even when it has the worst of stains.
It’s normal for carpets to suffer from all sorts of wear and tear. You may have pets or children, or just happened to trip while marching your red wine from the kitchen (it’s ok, it happens sometimes). Every homeowner suffers from the nightmare slow-motion spill scenario from time to time. Don’t worry about it though. We have an affordable solution. Give us a call and we’ll have your carpet looking great.
We fix all types of damage, including: water damage, moth damage, or damage from vacuum cleaners, burns from cigarettes and heat lamps, and of course carpet stains of just about any kind.
If your carpet is damaged, only select parts of it will need replacement. When we clean the undamaged old sections and replace the damaged parts with new segments, the cost is significantly lower than getting a new carpet, and it looks great too! Carpet repair is undoubtedly still the fastest and most affordable way to get your rooms looking great again.
Anything Else I need to Know?
Our highly trained and experienced professionals will take you through several easy steps to get your carpet looking new again. They will:
- Assess the damage to your carpet
- Make recommendations for repair
- Decide with you the best carpet repair remedy
- Repair your carpet then and there, bringing it back to life again!
Why should I do it?
Aside from making your carpet look great again, repairs prevent carpet damage from worsening. The more damaged a carpet gets, the more time and effort it will take to repair. Timely action is important, so give us a call to inquire about having an assessment done. At the very least you can avoid having to debate over what color to replace the carpet with, and save tons of money!