Water Damage Restoration

At CertaClean, we stay up-to-date on all things water damage-related. Our technicians go through rigorous training both in-house and at off-site water restoration schools and classes. We continue to refine our processes and strive to become a better water restoration company every day. As a locally owned water damage restoration company, we have earned a reputation for excellence and delivering premium quality service at every turn.

TIME MATTERS

THE IMPORTANCE OF rapid water damage restoration services

When you have water damage in your home or business, it can be very unpredictable. Water moves and hides in places that you would least suspect. It is vitally important that when you discover you need water damage cleanup, to call a qualified water damage company like CertaClean quickly.

CertaClean in Athens, GA, is dedicated to providing prompt, professional water damage restoration services. Understanding the urgency and applying the following safety measures can significantly influence the recovery process’s effectiveness and safety. When in doubt, prioritize safety and wait for the professionals to manage the situation efficiently and effectively.

Safety First: If the water damage is severe, consider evacuating the property, especially if there’s a risk of structural collapse or electrical hazards. Ensure the main power supply is turned off if you suspect any electrical issues.

Identify the Source: If possible and safe, try to identify and stop the source of water. For instance, turn off the main water supply in case of a burst pipe.

Protect Valuables: Move valuable items, such as documents, electronics, and other important belongings, to a dry, safe place.

Avoid Contaminated Water: Be cautious of water that may be contaminated by sewage or household chemicals. Avoid contact with contaminated water to prevent health hazards.

Document the Damage: Take photos and videos of the affected areas and items. This documentation can be crucial for insurance claims and for the restoration team to assess the damage more effectively.

Available 24/7 for all your water damage needs

flood damage bulk water removal

We have a plethora of tools to extract water including our truck-mounted machines. Removing bulk or standing water helps the water restoration process go more quickly and helps to prevent secondary water damage. Water can travel very quickly and the smallest amount of water can cause a lot of damage. Removing the bulk water helps to prevent this and lessens the chance of a mold or mildew issue too.

Water damage restoration process

Water damage INSPECTION

The first thing our water damage crew will do is evaluate what is needed for the water damage repair. This includes safety aspects and where the water has traveled. We have specialized water damage moisture meters that allow us to detect hidden moisture. Once we have a scope of work done we will discuss it with you and answer any questions you might have.

Content moving

Part of the water damage process is moving contents from the affected area to a non-effected area. In some situations, this might require the need to rent temporary storage for both damaged and undamaged items. For any water damaged items, we will take photos and inventory for you and your insurance company. In some cases, the items can be cleaned and restored.

Demo, Cleaning, and Drying

Following the bulk water extraction we being the cleaning process and install professional water damage drying equipment in the affected areas. We use commercial dehumidifiers and other industrial equipment to remove moisture that water extraction can’t remove. This includes moisture in building materials such as wood, drywall, padding and carpet.

For non-salvable materials we will remove them during the demolition process. We have a number of referrals we can provide for replacing any materials we remove and structural repairs.

FREQUENTLY ASKED QUESTIONS

Of course we do! During the water damage cleanup process, we will document all work done and can provide all documentation to your insurance company. Water damage documentation can include photos, sketches and drawings of affected materials, amount of water extracted, materials removed, square footage of area cleaned, number of drying equipment pieces placed, and any thing else your insurance company may require.

The short answer is yes you can! In many cases, your insurance company may recommend one or more companies. As the property owner, you have the right to choose any contractor or water damage company you want. You do not have to use the company your insurance recommends no matter what they tell you.

Our company goes through training and certification by the IICRC. All water damage cleanup technicians go through this training and regularly attended continuing education classes. We are proud to note that we have a rigorous internal training program as well. We are constantly learning and invest in the best equipment, tools, and training.

First and foremost, we have years of service to the greater Athens area area and service all of Athens-Clarke County GA. We are a family-owned and operated cleaning and water restoration company. We are very involved in the community and support many other locally owned businesses.

Next, our job as an Athens water damage company is to work for you – the client. We can always say that we have our clients’ best interest in mind and we pride ourselves on a job well done. The same great service you’ve experienced with our cleaning services you get with our flood cleanup service too.

Yes we are. We carry all proper insurances and licenses to be a Georgia water damage company. Formal requests can be made by contacting our office.

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